Professional presence is critical to the relationship building process in hospitality sales. Competition creates a high-paced and demanding environment where business manners can make or break a sale in a heartbeat. This popular behind-the-scenes look at what corporate hotel buyers and meeting planners are looking for will help seasoned hoteliers and sales representatives polish their skills and set new staff well on their way to representing themselves and the industry with style.
Includes: Getting your foot in the door; building client relationships; entertaining clients at home or on the road; conducting hotel and city tours; professional presence and image; dining skills for the host and guest; working a room, and more!