"Online it's frighteningly easy to forget that your correspondent is a person with feelings more or less like your own...remember the human." --Virginia Shea, NETiquette
Click! It begins -- a communication without people in the same room. Make sure you are properly prepared to do business and maintain your professional image in cyberspace as well as over the telephone. You only get one click to make a first impression!
Includes: People come first, good manners and good grammar in cyberspace, e-mail and voice mail manners, and tips to maintain a professional image.